Frequently Asked Questions

The Platina Skin Therapy System is sold by professionals only. For questions and concerns regarding your unique needs, please contact your healthcare provider.

Your Healthcare Provider (HCP) is dispensing Platina products and their recommendations must supersede any information we provide. Our protocol should act as a guide but is in no way replacing advice from your HCP.

If you are experiencing redness, dryness, flakiness, itchiness, or irritation, please visit our personalized steps to replenish your skin, or call your Health Care Provider (HCP).

Do I need to use sunscreen with the Platina products?

Yes! Sunscreen during daylight hours is an important part of skin wellness. Ultraviolet light from the sun’s rays cause damage to cells including those that make collagen and elastin. The use of daily sun protection with any medical grade skin care line will protect from irritation and optimize the results of the system.

Can I use these products under my eyes or anywhere else on my body?

The skin around the eyes is the thinnest skin on the body so care must be taken to treat this delicate area. Platina will have a luxury firming eye gel available soon. Stay tuned! Platina DAY is gentle enough to be used on the neck and décolletage.

Will Platina help shrink my pores?

Yes, Platina is clinically proven to reduce pore size! Our clients notice a reduction in pore size as early as two weeks of continued use. This improvement continues over time due to the poly hydroxy acids in the Platina Rejuvenating Serum and the actives in the Platina Night therapy. As your skin becomes able to tolerate higher doses of Platina Night, this improvement becomes more noticeable over weeks and months of regular use.

Will Platina help even my skin tone?

Many clients are concerned about an uneven or dull complexion regardless of skin type. The full Platina range is designed, and clinically proven, to help lighten pigmented irregularities and aid in blocking new skin discolouration's.

How long do I need to use Platina before seeing results?

Your Platina Skin Therapy System will last several months which allows clients to experience results before the first bottle runs out! Depending on your skin type, most clients notice improvements within weeks and for others it may take a month or more. Be patient and enjoy the Platina experience

Is the Platina Skin Therapy System recommended for Asian Skin?

Asian skin is unique as it is easily irritated and subject to skin tone irregularities. Every product in the Platina range is designed to blend your complexion without using prescription drugs. Used together as directed, our Asian clients have reported a noticeable improvement in skin brightening with regular use.

Is Platina Skin Therapy System recommended for Skin of Colour?

The dosing instructions on the Platina digital platform were created for ALL skin types including skin of color. It may take a few more weeks for your skin to adjust to the system, but with time and patience, all of our clients can find a dose that suits their unique skin type.

Is Platina non-comedogenic and safe for acne-prone skin?

Yes! It is non-comedogenic and safe for acne prone skin. Please consult with a health care provider for specific protocols.

Are the products tested on animals?

No! We love our animals!

Are the products silicone free and paraben-free?

All of the Platina products are free of silicone and other microplastics as well as parabens that can cause skin irritation or sensitivity.

If I am traveling or forgot to use Platina for a week, how do I resume?

For most clients, you can resume the previous tolerated dose. If you are sensitive or if you have had recent sun exposure on holiday, reduce the use of Platina Night to the previously tolerated dose and escalate gradually.

Do the products expire? How long do they last once open?

The products should be used within 6 months of opening. Stability testing is performed on all products and although there is no expiration date, the products should be used within two years.

Are the Platina Products “Medical Grade”?

Absolutely! Medical-grade products contain the highest concentration of active ingredients and are more effective than consumer grade products.

Are the products packaged sustainably?

Platina cares about your skin but also the environment! With our premium packaging, we have made an attempt to minimize the use of disposables and will soon offer refills for our beautiful, engraved glass bottles.

Will Platina help fine lines and wrinkles?

The actives in the Platina system enhance skin cell turnover, improve barrier function and hydration which typically improves the appearance of fine lines and wrinkles. Regular use of the entire system is recommended for best results.

Are there retinoids in the Platina products?

Yes! Retinoids are derived from Vitamin A and offer some amazing benefits for skin wellness. The Platina NIGHT product contains microencapsulated retinol which allows for better tolerance. Every client can tolerate a different dose, so “start low and go slow” while escalating your dose. Remember, more is not better! It can take skin several weeks to even months to get acclimated to retinol so be patient and do not over do it.

Can you use Platina products when pregnant?

If you are pregnant, planning to become pregnant or nursing, consult your HCP before beginning a new skin care program.

Can you use Platina products after waxing?

If you are waxing or are having a laser or cosmetic procedure, discuss continuing the Platina system with your treatment provider.

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